Recession Proof Your Career

Secure your post – here’s your survival guide against lay-offs and retrenchments

By Felicisimo A. Tejuco, Jr.

The debate on whether recession has hit the country may go on but the lay-off of employees from export industries (for instance, the highly publicized retrenchment of semiconductor workers) has generated fears and anxiety among the Filipino workforce. Life for the average Juan de la Cruz is hard as it is so the prospects of unemployment or early retirement are troubling.

So, how can one better secure his post? How reliable is the “last man in-first man out” policy? Should the worse happen, is it still advisable to find work locally or should one seek greener pasture elsewhere? Is there still room for fresh graduates in the labor sector? Parents with working children are probably asking the same questions.

Recession or not, Vicente U. Kilayko, director of Drake Beam Morin (DBM), Philippines Inc., believes that anyone can survive with the proper skills and attitude. DBM Philippines, Inc. is a human resource arm tapped by companies who have to let go off their employees. DBM eases up the transition by helping the displaced move on and get back on their career path. This is called outplacement which Kilayko has pioneered in the country.

Jesse Francis N. Rebustillo, assistant vice president and HR director of the Philippine Daily Inquirer (PDI), said one’s values should start from within and show. This includes one’s “maximum potential, his genuine concern for the company, and balanced lifestyle,” he adds.

So how can you recession-proof your career? Read on.

1. Sell yourself

Be a company asset. As a professional, Kilayko says, you should always reinvent yourself and be updated, like take a short course or learn a new language. The DBM director shares having met people who worked for the company’s warehouse. What impressed him were their competent computer skills. “These are good signs for them,” he observes.

The same goes for the resume. “Always have an updated resume. Keep in mind that it is your marketing material. Fill it up properly,” Kilayko advises. In line with this, DBM assists job applicants in highlighting their strengths and competencies to be noticed, which can be occasions where one has exemplified leadership skills, presence of mind, or multi-tasking.

2. Get the right skills and attitudes

Kilayko says employers are looking for two qualities among job applicants: technical competency, which refers to education and skills; and behavioral competency composed of one’s initiative, analytical thinking, and good communication skills.

Relatively, all applicants, who have educational background or work experience related to their applied position can be considered technically competent. Kilayko, however, poses the following questions: “Do you have the drive? Can you work with other people? Can you write a report? Applicants are hired or not hired because of these behavioral competencies. This is where the mismatch happens.”

3. Don’t be too picky

Rebustillo adds there is also a mismatch between job seekers compared to their expected salary. Since it began, the business process outsourcing (BPO) industry has revolutionized the labor industry with its 24/7 working hours and rewarding salary package. Unfortunately, the new generation of job applicants has used the BPO professional’s compensation as “the new salary scale, regardless of which industry.” Rebustillo argues: “That cannot be. The work of a call center agent is different from a clerk. So, you cannot expect that they will have the same salary.” This leads to Rebustillo’s other observation that new graduates are too picky, preferring “comfortable jobs.”

Unsurprisingly, the latest study of the National Statistics Office (NSO) regarding the current workforce reveals some disappointing results. The report estimated that unemployment has risen to 7.7% by January 2009. Unfortunately, almost half (49.2%) belong to the age group of 15-24, which is composed of high school and college graduates. “This is an irony for the country. Why should there be a big percentage of unemployment from this bracket?” Kilayko asks.

4. Develop yourself early on

Both Kilayko and Rebustillo also note that most graduates have poor communication skills, which may be rooted to poor reading habits. Instead of developing their research skills, “many students simply `copy-paste.’ They copy ideas from different Internet references and paste them as if they were their own, instead of formulating one,” Kilayko notes.

Worse, schools and universities nowadays are producing college graduates who are unable to speak or write basic English. In addition, Rebustillo points out that communication is not just verbal or written expressions. Whether it is in job interviews or actual work, communication “extends to the body language and how one presents himself to others,” he says.

In response, Kilayko, who is an active member of the People Management Association of the Philippines (PMAP), has given talks to college freshmen in hopes of giving remedy to the problem. PMAP is a non-profit organization which promotes the advancement of the profession of human resource management. For one, he suggests for college freshmen to take up extra-curricular activities like playing for the varsity team or writing for the school paper. “This is where you develop behavioral competency. You learn to do multi-tasking, be a team player, and hone leadership skills” he says.

Similarly, PDI offers professional advice through the Job Market section weekly as survival guide for job seekers. Rebustillo, who is also affiliated with PMAP, stresses the need to develop one’s interests and strengths at a very young age. “If you have the built and height, be a basketball player. If you have the personality, why not join beauty contests?” he suggests.

5. Update yourself

Companies don’t just shut down; there are signs. Thus, Kilayko urges the need to be informed and connected both globally and locally. “Be connected with what’s going on. Take time to watch CNN or Bloomberg. Read business papers. Read MoneySense,” he says.

More important, read beyond the text because messages are often presented as simple notices. Kilayko says that news of freeze hiring, limiting overtime work, or cancellation of a company outing say much about the company stability.

6. Be pro-active

Kilayko also dispels the “last man-in, first-man out,” adding that it would be harder for management to let go of someone who is pro-active and visible. This goes beyond just doing what is in the job description. Volunteer to organize company events like Christmas parties and summer outings.

7. Plan your career carefully

There is still life after lay-off. One may choose to take a similar career path or consider other options like a career shift or work overseas. In the case of DBM’s clients, the first part of the challenge is getting over the emotional rollercoaster through counseling and personal development programs. When making career moves, Kilayko advises: “Do it intelligently. You don’t jump (from one industry to another); you should evolve.” He adds that one should have long-term goals and “not settle for any job.”

8. Expand your network

As a social being, Kilayko believes that having many friends should never be a problem. Find time to move out of your circle and network but keep yourself out of office politics. Getting involved in gossip however does not make one a team player, he stresses.

9. Watch your finances

Kilayko also advises everyone to be wary of their finances. Basic necessities like food, shelter, and clothing should matter. Buying the latest electronic gadgets like music players or mobile phones are wants that can wait. “Be fluid. Stick to the basic necessities,” he says.

10. Be flexible

The DBM head explains there should be a gradual shift with regard to industry and function. For example, new graduates of technical courses like engineering and architecture are expected to be familiar in computer drafting or Computer-Aided Drafting in Design (CADD). It is still safe for an architecture graduate to apply as a CADD operator for a mechanical engineering position because it is still within his function. Should the time come for him to return to architecture, it would not be too difficult to return. To date, some of DBM’s current clients, who used to be in the field of electronics, have been trained and are now qualified to work for BPO firms. And despite global economic turmoil, Kilayko adds there is still a market for overseas work, depending on the demand.

Rebustillos, who himself made a career shift, says that one should “visualize and listen to his calling.” A management graduate of Aquinas University, he has worked as an HR manager and even taught in Letran College and San Beda before he moved to PDI. Noting the lack of teachers, unemployed professionals, especially those with a masteral degree, may also consider teaching. A proud Bicolano, Rebustillo also suggested retuning to one’s hometown and maybe enter into small businesses that are in demand there.

[sidebar 1]

Recession-Proof Career: Accountant

Probably one of the most resilient professions, any company, regardless of size or industry needs an accountant. That includes liquidating offices, which even as they lay off their workers, still need accountants to wrap up the business. There is high demand for accountants in the back office outsourcing sector and in companies from all sectors here and abroad. Plus the job pays very well.

Maria Cristina Cruz-Salvosa, 28, is a certified public accountant (CPA) who has secured herself in a multinational office in Makati. As a tax accountant, her work carries serious responsibilities: “If I make a simple mistake, it will mean penalties (for the company) or someone could end up in jail,” she said. Thus, accounting should be for people with patience, eye for details and analytical skills, she adds.

With the benefits of flexible working hours spends, she balances her time in front of her laptop, doing analyses and computations or attending meetings and teleconferences.  A cum laude of BS Accountancy in UST, she previously worked for an auditing firm before moving to her current office.

When asked about what she loves most about her work, Kris said it is having a clear view of how the company moves as whole, including the environment, changes, and factors affecting it.

A financially fulfilling profession, accountants may earn to as much as P40,000 to P60,000.

However, Kris admits that part of the work is the stress, and in her case, long hours especially during the filing of taxes. “Sometimes, you get the feeling that there are not enough hours in a day to finish everything and meet your deadline,” she adds.

Regarding recession in the country, Kris disagrees there is actually such. “There are still a lot of job openings out there. A lot of construction is still going on. And lots of people at the mall,” she notes.

[sidebar 2]

Recession-Proof Career: Call Center Agent

It’s obvious just by looking at job ads that call center professionals (not just front-line agents but also supervisors and managers) are still very much in demand, recession or not. The back office sector of offshore outsourcing is also a growing source for new workers, from accountants and HR professionals to financial analysts and insurance claims processors. But call center agents continue to rule the roost.

For Dante Miguel R. Kayanan, 24, work for a business process outsourcing (BPO) company couldn’t have come at a better time. A graduate of information technology (IT) at the Technological Institute of the Philippines (TIP), he has secured a highly-rewarding job still related to his field without having to leave the country. A call center agent may earn a minimum of P12,000, not including night differentials and other incentives. But it can quickly go up within a few years as getting promoted is fast.

Dante started working after graduation as a customer service representative (CSR) for a call center office in Ortigas. His baptism of fire was a six-month night shift work, which prompted him to pursue luck elsewhere. He found it as IT support representative (ITSR) for the call center arm of ABS-CBN. After two years, he now works for the IT Site Support group.

Contrary to the misconception that call center agents just respond to calls, Dante says the job requires “physical, mental, and emotional fitness.” Aside from working in shifts, one should have knowledge of the clients and their products, which he should articulate well when answering calls for eight to 10 hours.

Generally, there are two types of agents: inbound and outbound agents. Inbound agents respond to 24-hour customer service. Premium is placed on outbound call agents, who can either be lead generation or sales. Agents for lead generation sort the good leads (possible customers) from the bad ones. They will have to convince the good leads to call the office of their client.

Outbound call agents, who are paid higher because of the sales quota they have to meet, is more challenging. It requires persuading people to place an order and getting their credit card number.

For Dante, working in the BPO industry are for those who are “goal-driven and have passion for work.” Aside from the opportunity to earn more, there is always room for career growth. It is also less discriminatory with regard to age and educational attainment. His fellow employees range from 18 to 65 years old. More important, even high school graduates may qualify so long as they speak good English.

[sidebar 3]

Recession-Proof Career: Food Entrepreneur

Filipinos love to eat. So even in a down economy, you’ll still see crowds in food courts, fast food chains, and restaurants offering comfort food. And they love to hang out in coffee shops. For a group of entrepreneurs, this became the inspiration for a coffee shop and fine dining restaurant along Tomas Morato in Quezon City. Baang (a Chinese word pronounced as bang) is a favorite hangout known for its celebrity visitors, homey ambiance, and local dishes of twice-cooked adobo and beef tapa.

Richard Garcia, Baang co-owner and architect, says their success was the product of research, meeting customer satisfaction, and teamwork. Their feasibility study covered reviews of different coffee shops, interviews with coffee lovers, and surveys. Thus, it was no surprise that Baang has had a good start. Operations began with the co-owners bringing friends and colleagues as part of selling it.

Incidentally, Baang, which may also mean “bind together,” is co-owned by a number of people. The main owners include celebrity singer Randy Santiago, entrepreneur spouses Hubert and Vivian Fernandez, and wine connoisseur Cris Lim.

The two-storey restaurant offers a wide selection of American, Italian, Chinese, and Filipino cuisines. Customers are also bound to find something new in the menu as it changes quarterly. Because of the location, Baang’s frequent visitors include stars of rival TV networks, working professionals, students, and families.

Contrary to fears of an economic slowdown, business for Baang grows stronger. Barely five years old, Baang has now grown, with two franchises in Metro Manila. One is in Balintawak while the other is located in Sta. Lucia East Mall, Cainta. A third is expected to open soon.

[sidebar 4]

Recession-Proof Career: Public Servant

In the Philippines, no profession offers better security of tenure than government service. Not to mention the manageable workload, regular five-day work schedule, and availment of health and retirement benefits.

Archt. Andres D. Castillo, Jr. or Bing, is among the thousands of government employees who are guaranteed all of these. He is Draftsman II of the Department of Engineering of Quezon City Hall.

Incidentally, Bing is also the son of retired government employees. The older Andres is former municipal treasurer in Pangasinan while Carmencita worked for the Social Security System (SSS).

Bing disclosed that one of the reasons he entered government service was “the challenge of improving the system,” which includes instances of bribery, corruption, and internal politics. In pursuit of this dream, he has often clashed with fellow employees and architect-clients, earning him both admiration and dislike.

Fortunately, Bing’s latest designation requires him to conduct inspection of government projects, which is less prone to bureaucracy. There, he has been able to carry out and implement his designs which include the construction of public schools and barangay halls in Quezon City.

Outside government service, Bing has always been an achiever and mentor. He finished his architecture degree in only three years instead of the usual five at St. Louis University. The architect also obtained a Master’s degree in Business Administration from Letran College. He has also served years as vice president of his chapter, the United Architects of the Philippines-Quezon City Chapter. Having worked hard and honorably for 22 years, Bing’s patience and perseverance are expected to be rewarded with a promotion as Architect II.

INCOME EARNER>HOT JOBS

Hottest Jobs for 2009

If you’re thinking of working abroad or preparing for a global career that’s in the line with long-term trends, it pays to know what the job market demands

By Excel V. Dyquiangco

According to MSN Career, a “hot job” is defined as an industry that saw growth in the last quarter of 2008. Industries that are still continuing to thrive despite the global financial crisis include the following: professional and related occupations, business and financial operations, management, maintenance and repair occupations, sales and office occupations, service occupations, and installation.

Many college-bound students (and their parents) make the mistake of choosing a generic course hoping for a generic job afterwards (think business administration) without thinking of long-term career prospects. Others jumped on the latest job fad only to find the demand has slackened after they graduate. To ensure employability here and abroad, it’s important to know what the long-term trends are in the global job market.

Since the US is a pretty good representation of global career trends (most Filipinos migrate to the States), we used the list of the most in-demand jobs in the US as determined by the Bureau of Labor Statistics’ (BLS) 2008-2009 Occupational Outlook Handbook. Most of these jobs have a projected growth until 2016.

Health and Diagnosing Treating

Healthcare is one of those areas that will continue to grow in developed and developing countries. It’s not surprising then those in the medical profession are highly in demand. Registered nurses have a healthy growth (587,000 new jobs are needed) and enjoy a high salary of almost $60,000. So yes, taking up nursing is still an excellent decision.

Similar in both growth and pay are radiation therapists and physical therapists.

But if you want to rake it in (and you happen to love animals), get a career as a vet as it pays very well. But if you don’t want to be a doctor (even of the furry kind), the fastest-growing job category is personal, home care aids, and physician assistants, which will grow by 51%. The salary however is not as great. If you like working with teeth (who doesn’t?), dental hygienists and dental assistants have a bright future ahead of them, but with double the income, it’s better to be the hygienist than an assistant.

Sales

Recession notwithstanding, there are still people out there who would like to buy new products and services. And with this comes a demand for people who would like to sell to them. A job in retail (as a salesperson, counter and rental clerk, demonstrator, or product promoter) pays just okay. It’s better to work as an advertising sales agent for a media company to earn twice.

Education

Ahh, one of the favorite careers of migrants and overseas workers: the teacher. There’s great demand across all teaching professions, from preschool to college. An interesting and high-paying option is to work as an instructional coordinator, which develops the curriculum, select the materials, train teachers, assess programs, and help implement new technology in the classroom.

Information Technology

Despite the shift in focus of computer schools such as AMA and STI to nursing courses, computer programmers remain in demand. By the year 2016, the employment rate may double. Software engineers, network system and data communication analysts, and database administrators see impressive growth in the coming years. They also happen to be paid very handsomely.

Business and Financial Operations

Maybe that business degree is not as generic after all. Financial planners are definitely a career for the future, with heady growth and great pay. It’s the same bright future for financial and management analysts. A surprising turnout: meeting and convention planners. If you like to organize events, the career prospects are actually quite good.

Art and Design

Despite the ushering in of a new era for creative professionals, it’s odd that growth is modest for those the design field. However, the pay is quite decent. The higher demand actually is in the beauty business, with makeup artists, manicurists, and pedicurists enjoying robust growth.

Installation, Maintenance, and Repair

It seems that more people are in need to take care of someone else’s automobiles and other equipment. Automotive service technicians and mechanics and medical equipment repairers see a high growth in the next years. If you’re good with your hands, this is an alternative career for you. Who knew mechanics can make more money than many office workers?

Office and Administrative Support

You would think with all the outsourcing of call center operations to India and the Philippines, there won’t be much need for agents in the US. Surprisingly, demand is high and the salary is pretty good (you’d be an operations director here to earn a similar salary as a CSR in the US). And contrary to rumors, reports of the death of secretaries are grossly exaggerated.

Construction

It’s crazy how blue-collar construction workers in the US are making good money while their counterparts here work for a pittance.

[sidebar]

What about the Philippines?
Despite the sharp increase of commodities and services and the global financial crisis, the country has seen a steady growth of employment for the past year. According to the Bureau of Labor and Statistics Employment (BLES), a growth of at least 1.6% occurred in the past year or more than half a million people (530,000) were employed in the labor force, particularly in the services sector (2.2%) and the agriculture, fishery and forestry sector (2.1%). The industry sector, meanwhile, decreased by 1.5% as this – particularly jobs in manufacturing and utilities – was the hardest hit.

Like the rest of the world, this country also has a list of the hottest jobs that you can consider. So which ones should you apply for this year? Or which skills do you need to develop so you can fill in this specific job? Whether you are an OFW who was sent back to the country or a housewife struggling to look for better opportunities, here are jobs that you might want to consider – recession or not.

Mining and Quarrying. The mining industry is a hot sector, so it’s not surprising that employment grew by 6% during the past year, although that translated to only 9,000 new workers in absolute terms.

Hotels and Restaurants. It’s a good time to be in the hospitality industry, as 45,000 new workers were hired in 2008, a healthy 5% growth.

Real Estate, Renting, and Business Services. The property sector was hot in 2008, with 68,000 new employees, or a 7.7% increase.

Public Administration & Defense, Compulsory Social Security. Civil service, anyone? The government remains the biggest employer, with 125,000 new jobs representing an 8.1% jump.

Health and Social Work. As expected, the healthcare sector is robust. Around 19,000 workers were added, about 5.1% growth.

EASY MONEY>5 TIPS

Choosing Your First Job

You’re fresh out of college (or if you have a child who just graduated) and looking for your first job. Do you get the first offer that comes your way? Or take your sweet time until you find your dream job?

1. Find a match
Don’t think that “it’s just a job.” You’ll be wasting years (and increasing your misery) taking on whatever is available. Job site Monster.com says that to make a good career choice, you need “a clear understanding of yourself: skills, hopes, ambitions, personality, and limitations.” So assess what you’re good at and what you would like to do. Once you list down your options, you can quickly shortlist your job search. If you like teaching and coaching people, then areas like training and supervision are good choices.

2. Don’t aim for perfection
At the other extreme is declining opportunities left and right in search for your ideal job. Months pass by and you’re still unemployed and finding yourself. Phil Sheridan, UK managing director for global recruitment consultancy Robert Half, wrote in an article, “If you place too much focus on a single element of the offer and fail to grasp the big picture, you may pass up a promising opportunity.” So what can you compromise on? Things that have little to do with your skills and interests: a big starting salary, a swanky office, a fancy title, and a big-name firm.

3. Think opportunities first
At this stage of your career, experience matters more than money or title. CareerSpot.com gives this advice: “Most people look first to salary and make a hasty and poorly considered decision based only on this. While salary is important, of course, future employees should think about other factors.” So be ready to accept an entry-level salary and position, but only as long as the job offers opportunities for you to show your stuff, develop a variety of skills, widen your network, and move up the ladder.

4. Be open to smaller or newer companies
While working at a Fortune 500 company or a large local firm may look good on your resume, it’s not necessarily always the best career path for you. Often, a small company or even a startup can give you the kind of variety, flexibility, and creativity you find better suited for your style. But don’t work just for any company. Find one that is in a fast-growing industry or one that’s poised to be a big player. Imagine if you were a pioneer at the early years of the telecommunications or call center industry, you’d be a hotshot by now.

5. Check out The Boss
Work is not just tasks. It involves people. And your relationship with your first boss will determine if you will stay or go. As author Marcus Buckingham wrote, “People leave managers, not companies.” Find someone you think you can learn from. At the very least, look for a boss you can get along with. You’ll know if you hit it off during your interview. If he’s not interviewing you, arrange an opportunity to at least meet your future boss before accepting an offer. You may only get to really know him later but your gut feel is a good place to start.

Why Work Sucks and How to Fix It: No Schedules, No Meetings, No Joke—The Simple Change That Can Make Your Job Terrific
By Cali Ressler and Jody Thompson
The authors, creators of the Results-Only Work Environment (ROWE) at Best Buy, convincingly present an alternative to the traditional time-oriented definition of work. They’re persuasive because they’ve made it work at their Fortune 100 company. The basic premise in a ROWE is that employees control when, where, and how they work, as long they get the job done. It’s not flextime or telecommuting, which they argue often make things worse. It’s totally eradicating the culture of time, schedules, meetings, and the nasty comments about coming in late or going home early (which they call Sludge). It’s an impassioned book, with very clear arguments and guiding principles, though not much of an operating manual. But it should, as the authors intended, get you and your co-workers thinking and setting things in motion.

Readability: 4 out of 5
Usefulness: 5 out of 5

Available at NBS Best Sellers

By Lynda C. Corpuz

Knowing the hot job markets was the first step we cited in 10 Steps to OFW Riches (July-August OFW issue). But while we identified for you the top destinations and current opportunities, there are still other factors to consider in finding your own greener pasture:

Research about your preferred destination and prepare the documents required. This is obvious, but it is still important that you are going to work in a country that welcomes you, particularly your skills, and offers career opportunities. Completing papers though is time-consuming, and on occasion, nerve-wracking. Research about the country where you want to work, know if you either need a working permit or visa or residency visa, contact the nearest embassy, and scour the Web to give you an idea of the paperwork you will need to complete.

Identify what you want to and can do. Others go abroad and hop from one casual job to another, like bar tending or shop keeping. Before you jump on that plane, list down all your skills and work experience, and check if your preferred country is looking for foreign workers with your skill set. Right now, the demand is for jobs in cruise lines, hotel and food services, construction, education, and healthcare, according to the book Finding Work Abroad: A step-by-step guide.

Click the mouse. While it is easier to search for overseas jobs through the Internet, job portals like JobsDB and Jobstreet, among other similar Web sites, do not guarantee your employability, as they are solely designed for employment searching, recruitment systems, and the application process. You can also check online editions of newspapers globally that also post job vacancies. Be cautious of bogus Web sites of illegal recruiters, which victimize people by collecting placement fees for non-existent jobs, warns Carlos Canaberal, Philippine Overseas and Employment Administration (POEA) planning and policy division chief.

POEA, through its Web site (www.poea.gov.ph), can also help you check if there are job orders placed by the country of your choice. You can search for job orders by position, country, and agency, gathered from the licensed recruitment agencies which have job orders for the last two years, and remain such after deducting the number of applicants whose papers were already for processing at the POEA, explains Carlos. “It’s important that an applicant verifies with the agency if the job order is still active or not,” Carlos reminds. Apart from local employment agencies, you can also contact international recruitment agencies, or those specializing in the job you are aiming. If you already have a company in mind in the country of your choice, apply through its Web site and fill out the necessary forms and answer inquiries (mostly pertaining to your suitability to work abroad, like if you have a passport and visa).

Get qualified. Getting qualified or gaining additional skills will be handy if you seek employment abroad. For instance, passing TOEFL or the Test of English as a Foreign Language is now not only required for non-native applicants at many English-speaking colleges and universities; even government agencies, businesses, and scholarship applications may require TOEFL, so you might want to consider taking this one. Alternatively, consider TEFL, or teaching English as a Foreign Language, which you could do while waiting for the job you really want.

Network actively. Think if you know people in your country (or better yet city) of choice, as their advice and assistance might help you get acclimatized to living and working there. It is said that expatriate Filipinos are eagerly helpful to their kababayans, so surely you will chance upon one to help you, like introducing you to employment contacts. Once you’re settled, be generous also to extend the same assistance to those who might need your help.

Recognize the cost of moving and working abroad. On top of work-related expenses you will be incurring, factor in also the initial outlay you will be needing, say for accommodation. On top of sending money back to your family in the Philippines, you should always have an amount reserved for you, like for a flight home, just in case you realize living and working overseas is not for you.